Cameras fail quietly. Drives fill up. Wi-Fi degrades one firmware update at a time. Our monitoring plans catch all of it remotely — usually before you'd ever notice — and give you one number to call for everything technical in your home.
This isn't an app that sends you alerts to deal with. It's a person — backed by monitoring systems — dealing with them for you.
Uptime, focus, and recording checks. A camera that stops recording gets caught the day it happens — not the day you need the footage.
The recorder is the heart of the system. We watch its temperature, load, and status, and keep it on current firmware.
Surveillance drives wear out — that's physics. We track drive health and retention, and tell you before failure, not after.
Cameras and network gear get security patches like any computer. We apply them on a schedule, so your system never runs known-vulnerable software.
On Total Coverage: gateway, access points, and every connected device monitored. Slowdowns, drops, and rogue devices flagged and fixed. TOTAL COVERAGE
On Total Coverage: we know when your internet drops — and whether it's your equipment or your provider — before you've found the router to reboot it. TOTAL COVERAGE
No tiers hiding behind "contact us." Two plans, every feature listed, cancel anytime after your first year.
| System Watch$49/mo | Total Coverage$129/mo | |
|---|---|---|
| Camera system | ||
| Camera uptime & recording checks | ✓ | ✓ |
| NVR / recorder health monitoring | ✓ | ✓ |
| Storage health & capacity alerts | ✓ | ✓ |
| Firmware & security updates, applied for you | ✓ | ✓ |
| Motion-zone adjustments (seasonal, landscaping changes) | ✓ | ✓ |
| Footage export help when you need a clip | ✓ | ✓ |
| Network & internet | ||
| Gateway, access point & device monitoring | — | ✓ |
| Internet outage detection & provider triage | — | ✓ |
| Wi-Fi performance tuning | — | ✓ |
| New device setup help (TVs, printers, smart home) | — | ✓ |
| Annual network security review | — | ✓ |
| Support & service | ||
| Remote troubleshooting | ✓ | ✓ |
| Response time | 2 business days | Priority — next business day |
| On-site service visits | 1 free / yr | Unlimited |
| Annual on-site system checkup | — | ✓ |
| Quarterly system health report | ✓ | ✓ |
| One number for everything technical in your home | — | ✓ |
Same coverage, simpler billing, and it locks your rate for the full year.
Every camera or network installation includes 60 days of System Watch free — you'll experience the service before you ever pay for it.
Your system checks in with our monitoring securely. No one can view your footage — we see health signals, not video.
Camera uptime, drive health, firmware status, network performance — checked continuously, reviewed by a human.
Most issues are resolved remotely the same day they appear. If hands are needed on-site, we schedule the visit — you don't troubleshoot anything.
We monitor your system's health, not emergencies. This is not an alarm-company dispatch service — we don't call the police when motion triggers at 3 AM (your app alerts you instantly, and your footage is always yours). What we make sure of is that when that moment comes, every camera was recording, the drive had space, and the clip exports cleanly. Hardware replacements are covered by manufacturer warranty; we handle the entire RMA process for you on any plan.
No. Monitoring reads health signals — online/offline, recording status, drive health, firmware version. Video stays on the recorder in your home. If a fix ever requires viewing a camera feed, we ask you first, every time.
Your system keeps working — you own all the hardware outright. You just go back to being your own IT department: updates, drive health, and troubleshooting become yours again. Plans purchased with a Network Refresh carry a 12-month commitment; otherwise cancel anytime after the first year.
If we installed cameras only, System Watch covers everything we installed. Total Coverage is for households that want the whole network — Wi-Fi, internet, every connected device — handled by one company with one number to call. Most families with kids, streaming, and smart home gear end up on Total Coverage.
Monthly plans are month-to-month after your first year. Annual plans are paid up front with two months free. The only 12-month commitment is when a plan is bundled with our $499 Network Refresh install.
Add a plan to your install quote, or start monitoring on a system we've already installed.
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